Case Studies
Case Study: Same Deadline, Different Paper
With pressure mounting in the industry, an educational publisher scrambled for a solution that could meet their deadline
Discover how an educational publisher overcame missed schedules and poor service with Bradford & Bigelow.
Situation
The publisher had been relying on another printer but faced recurring frustrations:
-
Missed schedules that caused ripple effects in their seasonal planning.
-
Projects overlooked - some titles were never even entered into production. This left the publisher scrambling to re-verify schedules, resubmit files, and push back promised ship dates.
-
Poor communication and lack of responsiveness when issues arose.
Solution
Bradford & Bigelow stepped in to provide the reliability and service they needed.
-
Fast Turnaround: Delivered complete workbook runs in just 5 days from proof approval.
-
Dedicated Account Team: An account team was assigned to manage their projects, ensuring every title was tracked, scheduled, and communicated clearly.
-
Operational Strength: With eight presses running 24/6, B&B had the capacity to keep projects on track.
Outcome
By partnering with Bradford & Bigelow, the publisher quickly saw measurable improvements.-
On-Time Delivery: Critical workbook orders reached customers without delay, allowing the publisher to confidently meet their commitments.
-
Personalized Service: The dedicated account team provided peace of mind, keeping the publisher fully informed from proof to delivery.
-
Trusted Partnership: B&B quickly became their preferred print partner thanks to speed, quality, and attentive service.