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Case Studies

Case Study: Turning Delays Into On-Time Deliveries

Read Time 3 mins

Asking for help

Situation

The publisher had been relying on another printer but faced recurring frustrations:

  • Missed schedules that caused ripple effects in their seasonal planning.

  • Projects overlooked - some titles were never even entered into production. This left the publisher scrambling to re-verify schedules, resubmit files, and push back promised ship dates.

  • Poor communication and lack of responsiveness when issues arose.

"When our customers needed a reprint of books quickly, we reached out to Bradford and Bigelow who jumped providing great pricing and a quick turnaround quote. Then, we got the books even faster than expected and the  quality was fantastic!"

President, Language Arts Publisher

Account Managers Manroland

Solution

Bradford & Bigelow stepped in to provide the reliability and service they needed.

  • Fast Turnaround: Delivered complete workbook runs in just 5 days from proof approval.

  • Dedicated Account Team: An account team was assigned to manage their projects, ensuring every title was tracked, scheduled, and communicated clearly.

  • Operational Strength: With eight presses running 24/6, B&B had the capacity to keep projects on track.

 

On time delivery

Outcome

By partnering with Bradford & Bigelow, the publisher quickly saw measurable improvements.

  • On-Time Delivery: Critical workbook orders reached customers without delay, allowing the publisher to confidently meet their commitments.

  • Personalized Service: The dedicated account team provided peace of mind, keeping the publisher fully informed from proof to delivery.

  • Trusted Partnership: B&B quickly became their preferred print partner thanks to speed, quality, and attentive service.

 

 

 

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Emily Kotecki